tag:cloudacademy.statuspage.io,2005:/historyCloud Academy Status - Incident History2024-03-28T22:23:06-07:00Cloud Academytag:cloudacademy.statuspage.io,2005:Incident/188499772023-10-19T00:39:32-07:002023-10-19T00:39:32-07:00White pages on various part of the product<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>00:39</var> PDT</small><br><strong>Resolved</strong> - We identified the component that was not working correctly and we performed a rollback of that component</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>00:07</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:cloudacademy.statuspage.io,2005:Incident/150923502022-12-20T22:31:58-08:002022-12-20T22:31:58-08:00System Maintenance<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>22:31</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>07:01</var> PST</small><br><strong>Scheduled</strong> - We will be carrying out maintenance work to make the platform more performant and increase its availability. During the maintenance window, some features may suffer a performance degradation. Those features are: generation of reports and certifications, updates on Programs, the Dashboards and updates on Training Plans will be delayed as well.</p>tag:cloudacademy.statuspage.io,2005:Incident/92133902022-02-01T10:42:21-08:002022-02-01T10:42:21-08:00Hands-on Labs - Setup failures with code environments<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:42</var> PST</small><br><strong>Resolved</strong> - Hands-on Labs with code environments are now fully operational</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:26</var> PST</small><br><strong>Monitoring</strong> - We identified the root cause and implemented a fix. We are currently monitoring the effects and observing a full recovery.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:13</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue that is causing setup failures with code environments, students are receiving 503 errors while opening the code environment link.<br />The issue is affecting every Hands-on lab that uses code environments available in the Content Library.</p>tag:cloudacademy.statuspage.io,2005:Incident/90731652022-01-13T08:45:33-08:002022-01-13T08:45:33-08:00Increasing number of delays and failure for Azure Hands-on Labs<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>08:45</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:49</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:49</var> PST</small><br><strong>Update</strong> - The failures have been identified and isolated in the Azure West US region. Despite the fact that the issue persistent on Azure end, the Cloud Academy team managed to exclude the affected region.<br />Azure Hands-on Labs are now fully operational and the team is closely monitoring the recovery.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>06:35</var> PST</small><br><strong>Investigating</strong> - We are observing performances degradation in Microsoft Azure that is affecting Azure Hands-on Labs setup. Students may experience longer setups or failures while performing Azure labs.<br />AWS, Google Cloud Platform and Alibaba Hands-on labs are fully operational.</p>tag:cloudacademy.statuspage.io,2005:Incident/88557072021-12-15T08:30:32-08:002021-12-15T08:30:32-08:00Partial outage affecting various components of the platform<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:30</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. As we identified the incident was related to an outage of a major provider.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:10</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:00</var> PST</small><br><strong>Investigating</strong> - The first investigations seem to indicate some major provider outage that impacts also other suppliers. We are monitoring and investigating</p>tag:cloudacademy.statuspage.io,2005:Incident/87831872021-12-07T23:29:39-08:002021-12-07T23:29:39-08:00AWS Hands-on labs failures<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:29</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> PST</small><br><strong>Identified</strong> - This is an update from AWS:<br />We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We have identified root cause of the issue causing service API and console issues in the US-EAST-1 Region, and are starting to see some signs of recovery. We do not have an ETA for full recovery at this time.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:17</var> PST</small><br><strong>Investigating</strong> - We are observing an increase of failures that affect Hands-on Labs for Amazon Web Services (AWS).<br />AWS is experiencing failures on multiple services including AWS Management Console, EC2, and DynamoDB. More info: https://status.aws.amazon.com/<br />We are closely monitoring the situation.</p>tag:cloudacademy.statuspage.io,2005:Incident/83086832021-10-25T14:34:45-07:002021-10-25T14:34:45-07:00Setup failures for GCP Hands-on labs<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:34</var> PDT</small><br><strong>Resolved</strong> - All Hands-on Labs are now operational.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>06:16</var> PDT</small><br><strong>Monitoring</strong> - We have identified the root cause of the issue and we are working with the GCP team to solve it. At the moment only the following 12 laboratories are impacted:<br /><br />- Working with Google Cloud Storage from the Command Line<br />- Granting Access to Google Cloud Storage Objects with Signed URLs<br />- Define and Deploy Resources with Google Cloud Deployment Manager<br />- Analyze and Retrieve Information from Text Using Google Cloud Natural Language<br />- Deploying Containerized Applications on Google Kubernetes Engine (GKE)<br />- Develop, Build and Deploy a Container Application on Google Compute Engine<br />- Inspecting and De-Identifying Data With Google Cloud Data Loss Prevention<br />- Setting up a Google Cloud Build Configuration to Build Docker Application<br />- Build and Deploy a Container Application with Google Cloud Run<br />- Creating a Network Storage Solution Using Google Cloud Filestore<br />- Run SQL Queries and Analyze the DB with Google Cloud SQL<br />- Connect to Google Compute Engine (GCE) Linux VM Instances Using SSH</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>01:59</var> PDT</small><br><strong>Identified</strong> - We identified the root cause of the incident: GCP is having an outage on the deployment manager service.<br />We are monitoring the situation.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>01:56</var> PDT</small><br><strong>Investigating</strong> - We are observing failures during the setup of some Hands-on Labs regarding GCP.<br />The team is currently investigating the issue.<br />We apologize for the inconvenience.</p>tag:cloudacademy.statuspage.io,2005:Incident/81559892021-10-05T08:28:56-07:002021-10-05T08:28:56-07:00Setup failures for AWS Hands-on labs<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Resolved</strong> - The incident has been resolved and Hands-on Labs are now fully operational.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:19</var> PDT</small><br><strong>Monitoring</strong> - The failure rate is decreasing and we are observing only residual errors. We are monitoring the situation.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>06:22</var> PDT</small><br><strong>Identified</strong> - We identified the root cause of the incident: AWS is providing inconsistent API responses for Identity & Access Management that is affecting multiple AWS customers, including Cloud Academy. We are monitoring the situation with the AWS Support Team.<br />Both AWS Hands-on Labs and Validation Checks are impacted by this incident.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>03:18</var> PDT</small><br><strong>Investigating</strong> - We are observing an increase of failures during the setup of Hands-on Labs for Amazon Web Services (AWS). The setup fails immediately and the user can start the lab again successfully in most cases. Azure, GCP, and Alibaba Hands-on labs are not affected. The team is currently investigating the issue.</p>tag:cloudacademy.statuspage.io,2005:Incident/79432412021-09-08T00:40:25-07:002021-09-08T00:40:25-07:00Issues generating reports<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>00:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>23:44</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with our reporting system because of an outage with a thirty-party provider. We apologize for the inconvenience.</p>tag:cloudacademy.statuspage.io,2005:Incident/79280252021-09-06T02:18:00-07:002021-09-06T02:18:00-07:00Issues generating reports<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>02:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>01:31</var> PDT</small><br><strong>Update</strong> - Our vendor found the issue and they are working to fix it.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>00:58</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with our reporting system because of an outage with a thirty-party provider. We apologize for the inconvenience.</p>tag:cloudacademy.statuspage.io,2005:Incident/78857352021-08-31T16:47:55-07:002021-08-31T16:47:55-07:00Unable to start Laboratories<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:47</var> PDT</small><br><strong>Resolved</strong> - The thirty party provider resolved the issue and we restored all our labs</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:22</var> PDT</small><br><strong>Identified</strong> - We have isolated the issue to networking issues with our cloud provider. We have allocated resources to ensure we restore services as quickly as possible once the networking issues are resolved. We apologize for the impact.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:58</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with our laboratories because of an outage with a thirty party provider. We apologize for the inconvenience.</p>tag:cloudacademy.statuspage.io,2005:Incident/76225412021-07-28T05:09:44-07:002021-07-28T05:09:44-07:00Unable to start GCP Hands-on Labs<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>05:09</var> PDT</small><br><strong>Resolved</strong> - This problem has been fixed and is now possible to start Hands-on Labs of the GCP vendor.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>02:21</var> PDT</small><br><strong>Identified</strong> - We identified the root cause and we are working to solve the issue. The error rate is decreasing and users should be able to start again GCP hands-on labs.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>01:24</var> PDT</small><br><strong>Investigating</strong> - Is not possible to start Hands-on Labs of the GCP vendor. We are investigating the issue and we will provide updates as soon as possible. Is still possible to start Hands-on Labs of either AWS or Azure.</p>tag:cloudacademy.statuspage.io,2005:Incident/72953832021-06-21T06:40:40-07:002021-06-21T06:40:40-07:00Some content may display an error page<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>05:36</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>05:15</var> PDT</small><br><strong>Identified</strong> - The fix for the issue is known, we're performing the last QA checks before deploying it to production</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>02:12</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>02:11</var> PDT</small><br><strong>Investigating</strong> - We're currently fixing the issue</p>tag:cloudacademy.statuspage.io,2005:Incident/72173622021-06-11T03:01:11-07:002021-06-11T03:01:12-07:00Reports Upgrade<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>03:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:31</var> PDT</small><br><strong>Scheduled</strong> - reports will undergo planned maintenance</p>tag:cloudacademy.statuspage.io,2005:Incident/71009962021-05-28T02:09:13-07:002021-05-28T02:09:13-07:00Experiencing technical difficulties on the platform<p><small>May <var data-var='date'>28</var>, <var data-var='time'>02:09</var> PDT</small><br><strong>Resolved</strong> - The fix has been applied also in the production environment.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>01:05</var> PDT</small><br><strong>Monitoring</strong> - Tests in our staging environment succeeded, we are applying the fix also in production</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>23:32</var> PDT</small><br><strong>Update</strong> - The root cause of the issue has been found by our supplier and a fix is ready to be deployed</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>12:10</var> PDT</small><br><strong>Update</strong> - Experiencing minor technical issues. Some reports may not be available to some users. The rest of the platform works as usual.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Update</strong> - The issue has been contained, the platform is working normally with the exception of some reports.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>08:04</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are currently working with our supplier to fix it.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>07:46</var> PDT</small><br><strong>Investigating</strong> - We are experiencing technical difficulties. Some pages may be temporarily unavailable.</p>tag:cloudacademy.statuspage.io,2005:Incident/69640432021-05-10T08:28:57-07:002021-05-10T08:28:57-07:00Issue on the payment system<p><small>May <var data-var='date'>10</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Resolved</strong> - The issue has been solved. We are working to sanitize our data</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>07:47</var> PDT</small><br><strong>Monitoring</strong> - The thirty party supplier solved the issue and from now on all transactions should complete correctly. We are monitoring the situation. We are working to understand which user have been impacted and the data we need to sanitize</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>05:42</var> PDT</small><br><strong>Identified</strong> - The payment provider confirmed the incident on their side. We are monitoring the situation and we will provide an update in an hour.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>05:30</var> PDT</small><br><strong>Update</strong> - We are getting in contact with our Subscription and Payments provider to investigate the issue, which is still affecting our users</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>05:29</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>04:53</var> PDT</small><br><strong>Investigating</strong> - We are experiencing issues with our Subscription and Payments provider in our Production environment, this may affect new and already existing subscriptions. We will provide an update in the next 30 minutes</p>tag:cloudacademy.statuspage.io,2005:Incident/67968672021-04-20T21:47:21-07:002021-04-20T21:47:21-07:00Possible impact on the platform due to third party provider outage<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>21:47</var> PDT</small><br><strong>Resolved</strong> - The third-party supplier solved its issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:18</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue. It depends on a third party supplier. We are monitoring the situation and we are working to reduce the impacts on our platform.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:24</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing an increased number of errors in our services, our engineers are investigating the issue, and we will provide you with further updates as we have them.</p>tag:cloudacademy.statuspage.io,2005:Incident/67650982021-04-16T01:34:30-07:002021-04-16T01:34:30-07:00System Maintenance taking longer than expected<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>01:34</var> PDT</small><br><strong>Resolved</strong> - We completed the maintenance upgrade successfully.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>Identified</strong> - Due to an unexpected difficulty during the system upgrade, the maintenance is taking longer than expected. The platform is now available, but you may incur sporadic errors during navigation. We apologize for any inconvenience</p>tag:cloudacademy.statuspage.io,2005:Incident/66855082021-04-16T00:00:30-07:002021-04-16T00:00:30-07:00System Maintenance<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>23:56</var> PDT</small><br><strong>Update</strong> - Because of an unexpected difficulty during the system upgrades, the maintenance is taking longer than expected. The platform is now available, but you may incur sporadic errors during navigation. We apologize for any inconvenience.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:28</var> PDT</small><br><strong>Scheduled</strong> - We will be under a 2 hours system maintenance window to make system improvements which require a limited amount of downtime. During this window our products might be inaccessible for several minutes.</p>tag:cloudacademy.statuspage.io,2005:Incident/67203302021-04-10T05:59:58-07:002021-04-10T05:59:58-07:00SSO login not working<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>05:59</var> PDT</small><br><strong>Resolved</strong> - Issue solved</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>04:53</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and the fix is currently in the development phase</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>04:50</var> PDT</small><br><strong>Investigating</strong> - Currently, if you try to login into the website using the SSO the redirect to the company login page doesn't work. We are investigating the issue</p>tag:cloudacademy.statuspage.io,2005:Incident/65378142021-03-15T15:17:01-07:002021-03-15T15:17:01-07:00Unable to start Azure Hands-on Labs<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:17</var> PDT</small><br><strong>Resolved</strong> - All systems are back to normal</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:33</var> PDT</small><br><strong>Monitoring</strong> - The Azure team identified the issue and they are releasing the fix. We are keeping the situation under control.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:47</var> PDT</small><br><strong>Investigating</strong> - Is not possible to start Hands-on Labs of the Azure vendor. Azure is experiencing an issue with its API. We are keeping the situation under control. Is still possible to start Hands-on Labs of either AWS or GCP.</p>tag:cloudacademy.statuspage.io,2005:Incident/61833662021-02-03T06:17:21-08:002021-02-03T06:17:21-08:00Exams are not starting<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>06:17</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>06:17</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>06:16</var> PST</small><br><strong>Update</strong> - The issue has been fixed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:22</var> PST</small><br><strong>Investigating</strong> - The exam sessions are not starting, it results in a blank page. We are currently investigating the root cause.</p>tag:cloudacademy.statuspage.io,2005:Incident/59095682020-12-29T13:45:23-08:002020-12-29T13:45:23-08:00Limited functionality for a subset of platform users<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>13:45</var> PST</small><br><strong>Resolved</strong> - The Incident has been resolved.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>13:33</var> PST</small><br><strong>Monitoring</strong> - We have fixed the issue and are monitoring the platform</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>12:17</var> PST</small><br><strong>Identified</strong> - A subset of users may experience problems logging on and using the Cloud Academy platform. <br />We have identified the root cause and are working to solve the issue.</p>tag:cloudacademy.statuspage.io,2005:Incident/58241602020-12-17T04:00:04-08:002020-12-17T04:00:04-08:00Platform outage<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>04:00</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:43</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:39</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. Products are getting back online.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:32</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:31</var> PST</small><br><strong>Identified</strong> - The platform is unresponsive and users can't log in or use products. The engineering team identified the issue and a fix is being implemented.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:28</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:cloudacademy.statuspage.io,2005:Incident/54947122020-11-05T08:54:51-08:002020-11-05T08:54:51-08:00Hands Labs error during start<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:54</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:15</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>03:19</var> PST</small><br><strong>Identified</strong> - During the last product release that was aiming to improve the performance of the Enterprise Bridge feature, we introduced a bug. This issue is affecting individuals users only. We are working on a fix.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>03:06</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>