Experiencing technical difficulties on the platform

Incident Report for Cloud Academy

Resolved

The fix has been applied also in the production environment.

Posted May 28, 2021 - 02:09 PDT

Monitoring

Tests in our staging environment succeeded, we are applying the fix also in production

Posted May 28, 2021 - 01:05 PDT

Update

The root cause of the issue has been found by our supplier and a fix is ready to be deployed

Posted May 27, 2021 - 23:32 PDT

Update

Experiencing minor technical issues. Some reports may not be available to some users. The rest of the platform works as usual.

Posted May 27, 2021 - 12:10 PDT

Update

The issue has been contained, the platform is working normally with the exception of some reports.

Posted May 27, 2021 - 10:54 PDT

Identified

We have identified the issue and are currently working with our supplier to fix it.

Posted May 27, 2021 - 08:04 PDT

Investigating

We are experiencing technical difficulties. Some pages may be temporarily unavailable.

Posted May 27, 2021 - 07:46 PDT

This incident affected: Enterprise Reports and Management Dashboard.